![]() ![]() Please let me know and thanks for your consideration. Is this issue being looked at for an upcoming build or are there any details that we could provide to help? The customer re-authorizes ADE 3.0 and the Kobo.ĭoes Adobe have any way to resolve this issue for customers who wish to use ADE 4.0 and up with their Kobo ereaders?.The customer installs Adobe Digital Editions 3.0.The customer uninstalls Adobe Digital Editions 4.X.The customer de-authorizes the Kobo and ADE 4.0 - 4.5.So far, the workaround provided elsewhere on this forum and by our primary vendor has been the only way to resolve this issue for the people affected: There also doesn't seem to be a clear pattern to the titles involved. One frustrating aspect to this issue is that despite having a number of these exact devices on hand for testing, we have been unable to reproduce the issue on any of our workstations. The Kobo firmware has varied, some were using version 3.18.0 - some were using older versions. This issue has been reported mainly with Kobo Aura HD or Aura H2O, but also with Kobo Glo and Kobo Glo HD. We also helped someone with this issue using Mac OSX 10.11. Most of the customers involved are using Windows 7, and Internet Explorer or an alternative browser like Firefox or Chrome - but we've had this issue occur at least once for someone using Windows 8 and twice for people with Windows 10. Our primary ebook vendor has been unable to help beyond supplying the workaround of downgrading to ADE 3.0. We began receiving requests for help right with this around the week of November 8th and are continuing to receive new requests for help with this issue throughout January and as recently as today. Please sign-in with the authorized Adobe ID and try again." This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with your Adobe ID. As soon as the customer ejects the Kobo and tries to open the ebook on the device itself the error message pops up: "Oops! This document couldn't be opened.When the ebook is transferred to the device, it seems to work properly and no errors appear.The Kobo appears to be properly authorized and is connected via USB, appearing in ADE.DRM epub ebooks seem to download properly inside ADE.ADE 4.0 - 4.5 is authorized with an Adobe ID.All of the people involved were using their Kobo with ADE successfully until just recently, and all have experienced the following set of conditions and problem: The Setup Assistant will appear, click "Continue" and then authorize/activate the computer with a new Adobe ID and password (that you created in the first step).I work at a public library and we now have at least 8 - 12 members of the public (anecdotally more), who are unable to open Adobe DRM epub ebooks on their Kobo ereaders from our Overdrive or Freading services using Adobe Digital Editions versions between 4.0 and 4.5 and Windows 7 - 10. Restarting Adobe Editions will require you to reactivate your computer."Ģ. After selecting "Deauthorize" a message will appear stating "Your computer was successfully deauthorized.Deauthorize Computer box will appear and say, "Are you sure you want to deauthorize this computer? If you have protected items in your Digital Editions library, they may no longer be readable.".How to de-authorize Adobe Digital Editions on your computer Once you know your Adobe ID, you will need to de-authorize Adobe Digital Editions (if necessary) and then authorize with the correct information. You can also click Trouble signing in at the Adobe website. If you don't know which Adobe ID is the correct one, please contact Adobe for assistance. You'll need to return it and place it on hold again. ![]() If your eBook was downloaded before you authorized your computer or device, or if the book was downloaded with a different Adobe ID, you won't be able to read this book. If you then authorize the device after downloading the book, you will get this error message when you try to open the book or download it again. This error message occurs when you initially download an eBook to a computer or device not authorized with the correct Adobe ID.
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